GojiContact us
For help or bug reports, email support@ohsakura.com. For privacy and data requests, use privacy@ohsakura.com. The service provider is CHOU BORUEI.
Include your app version, iOS version, the time of the issue and steps to reproduce it. Remove personal details such as your home address from screenshots. Do not send verification tokens or passwords.
Why can’t the app find my location?
Check iOS Settings → Privacy & Security → Location Services and Goji‘s location permission. Indoor conditions, signal quality and Precise Location settings can affect results. Some nearby and navigation features are limited without location permission.
Are departures and routes always accurate?
Goji and rental information can be delayed by source updates, connectivity or operating changes. Follow on-site signs and operator announcements. Goji provides journey information; it is not a transport operator or emergency service.
Why isn’t my Live Activity updating?
Check connectivity, whether your journey is still active, and Goji‘s Live Activity settings in iOS. System behaviour, push delivery and data sources can affect updates. Reopen the app to check the latest status. Real-time updates cannot be guaranteed in every situation.
How do I manage advertising privacy?
Where applicable, Settings in the app includes Advertising privacy options. Its availability is determined by Google UMP requirements. Not seeing the option does not mean the app has no ads. See Privacy choices.
How do I manage saved and recent places?
Use the app’s favourite-place editing and recently viewed place controls to remove entries. If iCloud synchronization is enabled, changes may take time to appear on other devices. These actions do not also delete data held by navigation or advertising services.